Lv66 FAQ — all your questions answered in one place

Log in and go to "Deposit" from your dashboard. Choose your payment method (mobile banking, e-wallet, or bank transfer). Enter the amount and follow the instructions. Most deposits are processed instantly.

The minimum deposit on lv66 varies by payment method. Mobile banking and e-wallet options generally have a lower minimum. Check the deposit page for the latest information.

Wait 5–15 minutes first. If it still has not arrived, contact live chat with your payment reference number and a screenshot. Our team will verify and resolve it promptly.

lv66 does not charge any fees on deposits. However, your mobile banking provider or bank may apply their own service charges — this depends on the respective payment provider's policies.

Withdrawals are typically processed within 1–3 business days. Having your KYC verification completed speeds up the process. Mobile banking withdrawals are generally faster than bank transfers.

Withdrawals can be delayed due to incomplete KYC verification, unmet bonus wagering requirements, mismatched account details, or suspicious activity. Contact support for a full explanation of the issue.

Withdrawal limits depend on your account level and payment method. Higher limits apply to VIP members. Check your account settings or contact support for specific details.

After registering, your welcome bonus will be credited automatically when you make your first deposit. To find out the bonus amount and terms, Promotions Page See.

Wagering requirements mean you must place bets a certain number of times before withdrawing bonus funds. For example, a 30x wagering requirement means you need to bet 30 times the bonus amount. Requirements vary by bonus — for details, On the Promotions page, provided.

Share your referral code with a friend. When they register and make their first deposit using your code, both of you will receive a bonus. Your referral code can be found in your account dashboard.

No, bonus balance cannot be withdrawn directly. Only winnings earned from the bonus become withdrawable after the wagering requirements are met. Full terms are outlined in each bonus's conditions.

lv66 offers slots, Live Casino (blackjack, roulette, baccarat), Sports Betting (cricket, football, tennis), bingo, and much more. A total of 2,000+ games are available on our In the game lobby available.

Yes. All games on lv66 run on RNG (Random Number Generator) technology, ensuring fully randomized outcomes. Independent third-party auditors verify this regularly. Live Casino games feature real dealers.

If you are disconnected, the round result is saved on the server. You will see the outcome once you reconnect. If your bet was deducted but no result is shown, contact support with your game ID.

Yes. lv66 uses 256-bit SSL encryption. We never sell your information to third parties. To learn more, visit our Privacy Policy Read.

Go to the "Security" section in your account settings to find the option to enable two-factor authentication. It works by sending an OTP to your mobile. It is strongly recommended that you keep this enabled.

Change your password immediately. If you are unable to log in, contact support right away and request that your account be suspended. We will review your login history and take swift action.

The lv66 app is our official Download page Available for both Android and iOS. Do not download from third-party sites — this poses a security risk.

Yes. The lv66 app includes all games, deposits and withdrawals, bonuses, and Live Chat Support — everything available on the website. The app also offers push notifications and biometric login.

On Android, you may need to allow installation from "Unknown Sources" — go to Settings → Security → enable "Unknown Sources". On iOS, install directly from the App Store. If you still run into issues, contact our support team.

lv66 offers 24/7 live chat support. Just click the chat icon at the bottom-right of any page to get started. You can also reach us by email at [email protected]. Support is available in Bengali.

Live chat typically responds within 2–5 minutes. Email inquiries are usually answered within 24 hours. Complex issues may take a little longer, but we always aim to resolve them as quickly as possible.

Yes. If your issue is not resolved via live chat, you can submit a formal complaint by email. Providing detailed information — account ID, description of the issue, and the time it occurred — will help us investigate faster. Our specialist team handles all serious matters.